Pulse

The Pulse system is a highly robust and efficient SaaS product designed to manage the large volume of daily calls made by Good Morning projects across England and Northern Ireland. The system has been in operation since 2008 and handles over 1.5 million calls every day, making it a vital component of the Good Morning projects.

With an easy-to-use interface, the Pulse system allows Good Morning project volunteers to make calls to elderly individuals at a scheduled time each day. The system automatically routes the calls to the appropriate volunteer and provides them with all the relevant information they need to make the call, including the individual's contact details, previous call notes and any relevant health information.

The system also includes advanced reporting functionality, providing Good Morning project coordinators with detailed metrics on call completion rates, response times, and volunteer performance. This allows the coordinators to make data-driven decisions to continually improve the service and ensure that the needs of the elderly individuals are being met.

The Pulse system is a highly secure SaaS product that uses state-of-the-art encryption and data protection measures to ensure that all personal and sensitive information is kept safe and secure at all times. Overall, the Pulse system is a powerful and reliable tool that plays a vital role in the success of the Good Morning projects.